Frequently Asked Questions

Everything You Need to Know Before Your First Visit

We've answered some of the questions we hear most often. If you don't see what you're looking for, we're happy to help.

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Insurance & Payment

We accept most major insurance plans. Coverage varies by provider and policy, so we recommend contacting our office before your first visit and we will gladly verify your benefits.

Yes. Please contact our office to confirm your specific Medicare coverage and any supplemental insurance benefits.

Yes. We treat patients under Workers’ Compensation. If your injury is work-related, we will help coordinate with your adjuster and physician to ensure proper authorization and billing. Please contact our office before your first visit so we can confirm the required documentation and approval process.

Yes. We accept New York No-Fault insurance when applicable. Our office can help verify your coverage and guide you through the authorization and billing process. Please contact us before your first visit so we can confirm your eligibility and required documentation.

Yes. If you do not have insurance or prefer to pay out of pocket, self-pay options are available. Please contact us for current rates.

Simply contact our office with your insurance information and we will help verify your coverage before your first appointment.

Depending on your insurance plan, you may be responsible for meeting your deductible before insurance begins covering services.

Any patient responsibility determined by your insurance provider will be explained by our office and billed accordingly.

Referrals

Referral requirements depend on your insurance plan. Many patients can begin physical therapy without a referral, while others may need one for insurance coverage.

In many cases, yes. New York allows direct access to physical therapy in many situations. Contact us and we will help determine what is needed for your specific case.

You may have options regarding where you receive physical therapy. We will be happy to discuss your referral and insurance requirements.

Appointments

Please bring your photo ID, insurance card, referral (if required), and any relevant medical records or imaging reports.

Wear comfortable clothing that allows easy movement and provides access to the area being treated.

Initial evaluations generally last about one hour and include a comprehensive assessment along with a personalized treatment plan.

We recommend arriving 10–15 minutes early to complete any necessary paperwork before your appointment begins.

General Questions

We treat a wide range of orthopedic, neurological, sports-related, and post-surgical conditions. Visit our Services page to learn more.

Every patient is different. Your therapist will develop an individualized treatment plan based on your condition, goals, and progress.

Your therapist will discuss your medical history, evaluate your movement and strength, identify the cause of your symptoms, and create a personalized treatment plan.

You can contact our office by phone or email. We will help you schedule a convenient appointment.

Still Have Questions?

Our team is happy to answer any questions about insurance, referrals, appointments, or treatment options.

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